Terms of Service Starpolar®

1. Scope

These Terms govern your use of the Starpolar website and the Starpolar app, including pre release and beta versions. If you participate in a beta, the Beta Program Terms also apply. If there is a conflict, the Beta Program Terms apply only to beta participation and these Terms apply to everything else. Your use is also subject to our Privacy Policy.

Your contracting party is Gabriel Battlogg, trading as Starpolar, Jägerstrasse 13b, 6923 Lauterach, Austria (sole proprietorship).

Acceptance of these Terms forms the contract for use of the app. The Privacy Policy is information about our processing of personal data and is not itself a blanket consent. Where we rely on consent for a specific optional activity, we request it separately and you may withdraw it without deleting your account.

2. Minimum Age

You must be at least 16 years old to create or use a Starpolar account. Registration uses your explicit 16+ confirmation. An optional date of birth entered for nutrition calculations is processed for that feature and is not used as account-age verification.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account access. You must provide accurate information and keep your contact details up to date. You must not create or use accounts in a way that misleads others, circumvents limits, or abuses offers or rewards. We may limit, suspend, or terminate access if we reasonably believe your account is involved in misuse, fraud, or security risks.

4. The Service

Starpolar provides tools for planning, routines, lists, and related productivity features. Some features may require an internet connection. We may update, change, or discontinue parts of the service for valid reasons such as security, legal or store requirements, interoperability, technical maintenance, or product development. Changes to a continuously supplied paid digital service are made without additional cost and with the information and termination rights required by applicable law. Statutory conformity, update, warranty, and remedy rights remain unaffected.

5. Starpolar Plus Subscriptions

Starpolar Plus is offered as a monthly subscription and a yearly subscription.

Store billing
If you subscribe through iOS or Android, payment, renewal, cancellation, and refund handling are processed by Apple or Google under their terms. You must manage cancellations and billing issues through the store account you used to purchase. We cannot directly cancel or refund store subscriptions on your behalf. This store process does not limit statutory rights you may have against the relevant contracting party.

Free trial
Where available, the 7 day trial starts when you activate it in the relevant store. If you do not cancel in your store settings before the trial ends, the subscription automatically becomes paid and renews according to the store rules. Billing, cancellation, and refund requests are normally handled through Apple or Google. Mandatory statutory rights remain unaffected.

Restore purchases
Where supported, you can restore purchases using the store restore mechanism.

Filesync
Filesync is a Starpolar Plus feature. If your Plus access ends, Filesync is blocked immediately. You can no longer upload, download, list, or delete Filesync cloud data. Your local app data remains unchanged. Filesync cloud data is generally deleted 30 days after the known Plus expiry date. This automatic deletion applies only where we know an actual expiry date.

5.1 Group and Organization Subscriptions

This offer is exclusively for clubs and businesses. It is not offered to consumers.

Contracting is based on an individual offer by email. A contract is formed only after our written confirmation and receipt of payment.

Payment is made via SEPA or RevolutPay. Access is activated only after payment is received.

Invoices are payable within 14 days unless agreed otherwise in the offer. If payment is late, we may suspend access until payment is received.

The minimum term is 6 months. Termination during the minimum term is only possible for good cause. Ordinary termination is possible at the end of the term via email or contact form.

Good cause includes material breach, misuse, or non payment.

There is no automatic renewal and no automatic repeat charge. We contact you 14 days before expiry regarding a possible extension. Any extension requires your explicit consent.

Prices are individual and depend on license count and term length.

5.2 Discount Codes, Affiliate Links, and Promotions

Starpolar may offer discount codes, affiliate links, QR codes, store offers, giveaways, or similar promotions. Promotions may be limited by time, territory, availability, redemption count, user eligibility, or other conditions stated for the promotion.

For offers redeemed through the App Store or Google Play, Apple or Google may control eligibility, redemption, billing, renewal, cancellation, and refunds under their own terms and technical rules. A code or link does not guarantee that a store offer can be redeemed.

For Starpolar's internal affiliate attribution, the first valid affiliate code or affiliate link saved for a user account generally applies for that account. Later affiliate codes or links may still be processed by Apple or Google where the relevant store allows it, but they do not create a new internal affiliate attribution or a new commission claim in Starpolar.

Giveaways, beta rewards, group or organization access, manually granted Plus access, and other non-affiliate benefits are separate from affiliate attribution and may follow their own rules.

Misuse of codes, links, promotions, or rewards is prohibited. This includes creating multiple accounts to obtain repeated benefits, automated redemption attempts, code hopping, manipulating links or store flows, self-referral abuse, or trying to bypass technical limits.

If you distribute Starpolar affiliate links, codes, or campaigns, our Affiliate and Partner Terms also apply unless we have agreed otherwise in writing.

6. Acceptable Use

You agree not to misuse Starpolar. In particular, you must not:

• attempt to bypass technical limitations or usage limits
• reverse engineer, decompile, or attempt to extract source code, except where such restriction is prohibited by law
• crack, patch, modify, or tamper with the app binary or any part of its compiled code
• use, distribute, or make available a modified, unofficial, or cracked version of the app
• create, use, or distribute tools, scripts, or patches designed to bypass, disable, or circumvent license verification, subscription validation, or in-app purchase checks
• intercept, replay, or manipulate network traffic between the app and our backend services
• access Starpolar backend services or APIs through any means other than the intended app interface
• scrape or automate access in a way that harms stability or violates reasonable rate limits
• interfere with security, abuse reporting, or authentication systems
• use Starpolar to harass, threaten, or harm others
• use Starpolar for unlawful purposes

7. Content Rules

Starpolar lets you keep recipes private, share them end-to-end encrypted with an active Family household, or publish them publicly. Public recipes are displayed without author information, but Starpolar stores the owner account internally for access control, moderation, reports, appeals, deletion, and abuse prevention.

You must not create, store, upload, or transmit content that:

• is unlawful, threatening, or harassing
• contains hate speech, extremist content, or incitement to violence
• contains sexual exploitation, child sexual abuse material, or any content involving minors in a sexual context
• contains instructions or encouragement for self harm
• contains instructions, planning steps, or operational help for weapons, violence, hacking, fraud, stalking, or other illegal wrongdoing
• contains non-consensual intimate content, deceptive likeness misuse, or sensitive personal data you do not have the right to use
• infringes intellectual property rights or privacy rights of others
• impersonates another person or organization, or uses misleading names intended to deceive
• is intended to facilitate fraud, stalking, or wrongdoing

Public recipes and their required images are automatically moderated before publication. Family recipe text is checked before encrypted upload, but end-to-end encryption means Starpolar cannot independently inspect the encrypted Family content afterwards. We may block, remove, or reduce distribution of content, provide a reason, accept user reports, and offer the recipe owner an appeal route. Public ranking may use favorites, swipe reactions, impressions, freshness, completeness, and limited exploration for new recipes.

We may remove access or terminate accounts where we reasonably believe content violates these rules or creates legal or safety risks.

Assistant requests, including uploaded images, may be automatically screened by Starpolar and by our AI provider. Requests that appear to violate these rules or provider safety policies may be refused instead of processed.

8. User Content and Responsibility

For content you choose to share publicly, you grant Starpolar a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, technically adapt, moderate, display, rank, and distribute that recipe and image solely to operate, secure, and improve the sharing feature. You retain ownership and may withdraw the licence by deleting or unpublishing the content, subject to limited legal retention. You confirm that you own or have permission to use every submitted recipe text and image and that no image unlawfully depicts or identifies another person.

You may enter or upload content into Starpolar, including images where a feature supports image interpretation. You remain responsible for what you create, upload, or store, and for ensuring you have the rights to do so. Starpolar is a productivity tool and not a professional advice service. Do not rely on Starpolar for medical, legal, safety critical, or emergency decisions.

The Starpolar Assistant is an optional AI feature. When enabled, it may interpret your request, generate text, or prepare an action preview. AI output may be incomplete, inaccurate, or unsuitable. You must review important information and any proposed action before relying on or confirming it. Starpolar does not guarantee that AI output is factually correct.

Assistant requests and deliberately attached files are sent through Starpolar's backend to Mistral AI for interpretation, response generation, and supported moderation. If you request spoken output, the generated reply and selected voice are sent to Cartesia for speech generation, as described in the Privacy Policy. Do not submit passwords, verification codes, encryption keys, unlawful content, or personal data you have no right to share. Provider usage and safety policies may also apply and may cause a request to be refused.

Nutrition and macro guideline features are for general informational and planning purposes only and are not intended for diagnosis, treatment, or prevention of any medical condition.

If you have a medical condition, are pregnant, have a history of disordered eating, or are unsure whether guidance is appropriate for you, consult a qualified physician or other licensed healthcare professional.

These Terms do not impose a general indemnification obligation on consumers. Responsibility for unlawful content, rights infringements, or other damage is determined by applicable law and only to the extent the responsible party caused it.

9. Data Storage and Backups

Some data may be stored locally on your device and in Firebase Firestore depending on the feature, including data used to synchronize settings and related app content across devices. Data stored locally on your device is stored in encrypted form. Filesync cloud data is stored encrypted in Firebase Firestore. You may optionally set up end-to-end encryption for Filesync. If enabled, Filesync content can only be decrypted by your trusted devices; we cannot restore access if you lose or remove all trusted E2E devices. At least one trusted device must therefore remain connected for E2E Filesync. In the app settings, you can disable synchronization, delete nutrition data, remove or block Filesync devices, and remove all app files stored through the app, including Filesync cloud data. Complete deletion of account associated data requires account deletion. You are responsible for maintaining backups where appropriate. We do not guarantee that data will always be recoverable in all scenarios, especially in pre release and beta versions, to the extent permitted by law. Where we store data on our servers, we use reasonable measures to protect and maintain it, but we still cannot guarantee recovery in every scenario, especially in beta versions.

10. Intellectual Property

Starpolar, its logos, branding, design elements, software, and content are protected by intellectual property laws and, unless otherwise stated, are owned by Gabriel Battlogg. We grant you a personal, limited, non exclusive, non transferable license to use Starpolar for your own purposes, subject to these Terms. You must not copy, modify, distribute, sell, or sublicense Starpolar or any part of it except where you have our prior written permission. You must not distribute, host, or make available cracked, patched, or otherwise modified versions of the app or any of its components. Creating or sharing tools, scripts, or patches designed to circumvent Starpolar's license verification, subscription validation, or in-app purchase checks is strictly prohibited. Violations may lead to the proportionate measures described in Section 12, including an immediate temporary restriction where a credible security risk requires it, and may give rise to civil or criminal liability under applicable copyright and computer misuse law.

11. Feedback

If you submit feedback, suggestions, or ideas, you grant Starpolar a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty free license to use, reproduce, modify, publish, and otherwise exploit that feedback for any purpose, without compensation to you. You confirm that you have the right to submit the feedback.

12. Suspension and Termination

You may stop using Starpolar at any time and may request account deletion through the app where available.

We may restrict features, suspend an account, block a device, remove content, or terminate access where we reasonably believe this is necessary because of a material or repeated breach of these Terms, unlawful or harmful content, fraud, abuse of offers or technical limits, attacks on the service, a security risk, non-payment where applicable, a legal obligation, or a binding requirement from Apple, Google, or another infrastructure provider. We may use a temporary restriction while investigating a credible security or abuse concern.

We aim to choose a proportionate measure. Where reasonably possible and legally permitted, we provide the affected user with the main reason and a way to request review. We may withhold details or act without advance notice where notice would create a security risk, enable evasion, harm another person, compromise an investigation, or conflict with law. Review does not automatically restore access.

Suspension or termination of the Starpolar account does not automatically cancel an App Store or Google Play subscription. Store subscriptions remain governed by Apple or Google and must be cancelled through the store account used for purchase. Refund, statutory warranty, and other mandatory consumer rights remain unaffected. We do not exclude a remedy where applicable law or store rules require one.

An access restriction does not itself delete account data, local data, or Filesync data. Local data may remain on the affected device. Server and cloud data remain subject to the Privacy Policy's retention and deletion rules. Even with restricted app access, you may contact us to request account deletion, exercise data-protection rights, or request a data copy. We may require proportionate identity verification and limit disclosure where necessary to protect other people, security, or legal duties.

In the app settings, you can disable synchronization, delete nutrition data, remove or block Filesync devices, and remove all app files stored through the app, including Filesync cloud data. These actions do not by themselves delete your account.

If you no longer have access to a suitable device, you can contact us. For security, we may ask for additional information to verify account ownership before assisting with Filesync devices or Filesync data.

Account deletion is available in the app settings. If you cannot access the app, you can request deletion by emailing hello@starpolar.app from the email address linked to your account.

After a verified deletion request, your account remains recoverable for 30 days. It then becomes unrecoverable, and the remaining technical deletion process is completed within a further period of up to 30 days. The maximum ordinary deletion timeline is therefore 60 days from the verified request, unless limited retention is legally required.

For security, we may ask for additional information to verify ownership of the account before deleting it.

If you lose access to the email address linked to your account, we may not be able to verify ownership and may be unable to process the deletion request until verification is possible.

13. Service Availability and Statutory Warranty

Beta and pre-release features may be unstable, incomplete, or temporarily unavailable. This description does not waive any mandatory right. For paid digital services and every other case covered by mandatory consumer law, Starpolar remains responsible for contractual conformity, required updates, statutory warranty, and remedies. We do not promise uninterrupted or error-free operation where such a promise is not part of the contract.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for intent, gross negligence, death or personal injury, product liability, or any other liability that cannot legally be excluded or limited. Mandatory consumer rights remain unaffected.

To the extent permitted by law, we are not responsible for damage caused solely by circumstances outside our reasonable control, failure to follow clearly communicated backup or security instructions, or unauthorized access caused by your own breach of account-security duties. This does not apply where Starpolar caused or contributed to the damage.

15. Governing Law and Courts

These Terms are governed by Austrian law, excluding its conflict of law rules. If you are a consumer, this choice does not deprive you of mandatory protection under the law that would apply without this choice. Consumers may bring claims in any court available to them under mandatory law, including the courts of their domicile where applicable. Claims against consumers may be brought only in courts permitted by mandatory jurisdiction rules. An exclusive venue at Starpolar's business seat applies only to business users where legally effective.

16. Disputes, Arbitration, and Collective Redress

These Terms do not require mandatory arbitration and do not contain a class-action or collective-redress waiver. Either party may use the courts available under applicable law. We do not commit to participate in proceedings before a consumer alternative dispute resolution body unless participation is required by law or agreed for the specific dispute.

17. Privacy

Our Privacy Policy explains how and why we process personal data, the legal bases we rely on, retention periods, recipients, and your rights. Contract acceptance and data-protection consent are treated separately where the law requires consent.

18. Changes to These Terms

We may update these Terms for valid reasons such as changes to the service, providers, security, store rules, or legal requirements. We will update the date above and give reasonable advance notice of material changes where required. Changes do not retroactively remove accrued rights. If a material change disadvantages an existing consumer contract, statutory notice and termination rights remain available.

19. Contact

Questions about these Terms: hello@starpolar.app or the contact form.

Company website: gabriel-battlogg.com